Account Deletion
How to request deletion of your KinCassa application account and data.
Effective date: 8 July 2026 · Last updated: 24 September 2026 · Version 1.1
Requesting deletion
This page explains how to request deletion of your account and associated data in the KinCassa application (available on mobile and on the web). The application is provided by OYSTEQ SOFTWARE DESIGN L.L.C, the developer named in the application listing.
From within the application
- Open the application and go to Settings.
- Select Account, then Delete account.
- Confirm the request. We will verify it against your sign-in identity.
By email
- Send an email to desk@kincassa.com from the address associated with your account, with the subject "Account deletion".
- We may ask you to confirm the request from that address to verify your identity.
You do not need to reinstall the application to submit a request. Either route leads to the same deletion process described below.
What is deleted
Once your request is verified, we delete from our production systems:
- your account and profile information;
- connected channels and the OAuth tokens associated with them (tokens are revoked immediately);
- uploaded documents, stored message content and extracted payment details;
- payment preparation data, insights and preferences.
Deletion from production systems is completed within 30 days of verification. Copies held in encrypted backups are purged within 90 days of the production deletion.
What is retained and for how long
Some records are retained after account deletion where the law requires it or where they are needed to resolve a dispute or investigate a security incident:
| Data | Retention period | Reason |
|---|---|---|
| Payment and transaction records | Up to 5 years from the transaction | Anti-money-laundering and financial regulation |
| Identity verification (KYC) records | Up to 5 years after account closure | Anti-money-laundering regulation |
| Tax and accounting records | Up to 7 years where applicable tax law requires | Legal obligation |
| Records relating to an active dispute or security investigation | Until resolved, then deleted within 30 days | Dispute resolution and security |
| Record of your deletion request and our confirmation | 24 months | Demonstrating compliance with your request |
Aggregated and anonymised data that can no longer be linked to you is not personal data and may be retained.
Timing and confirmation
- We acknowledge deletion requests within 72 hours.
- Deletion from production systems is completed within 30 days of identity verification.
- Encrypted backups are purged within 90 days of the production deletion.
- We send a written confirmation to your email address once deletion is complete.
Support
Email: desk@kincassa.com