Account Deletion

This page explains how to request deletion of your account in the KinCassa application (available on mobile and on the web), provided by OYSTEQ SOFTWARE DESIGN L.L.C.

You can request deletion from within the application, or by emailing info@kincassa.com from the address associated with your account. You do not need to reinstall the application to submit a request.

On deletion we remove your account and associated personal data, including uploaded documents and payment preparation data, subject to the exceptions below.

Certain information may be retained where required by law, for security, or to resolve disputes, for example records that must be kept for regulatory, tax or anti-fraud purposes. We do not promise instant or complete deletion where retention is legally required.

We process deletion requests within a reasonable period after verifying your identity, and confirm once the request has been completed.

Email: info@kincassa.com